Local Impact Reviews's Terms & Conditions

Effective Date: 02/30/25

Welcome to Local Impact Reviews (“Company,” “we,” “us,” or “our”). By accessing or using our website, submitting your information, or using our services, you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree to these Terms, please do not use this website or our services.

1. Use of Website

This website is intended to provide information about our services and allow potential clients to contact us.

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the website.

You may not use this website:

To submit false, misleading, or fraudulent information

To interfere with the operation or security of the website

To copy, reproduce, or exploit website content without written permission

To use our website or forms for spam, solicitation, or unlawful activity

2. Services

Local Impact Reviews provides marketing-related and review-related business services, which may include consultations, outreach, lead follow-up, review generation systems, related website services, and other business growth services.

Any service descriptions on this website are for general informational purposes only and may be changed at any time without notice.

Nothing on this website guarantees a specific business result, including but not limited to a certain number of leads, reviews, sales, appointments, rankings, or revenue.

3. No Guarantee of Results

You understand and agree that results will vary based on many factors outside of our control, including your market, competition, offer, follow-up, reputation, pricing, response times, business operations, advertising environment, and customer behavior.

We do not guarantee:

A specific number of leads

A specific number of reviews

Search engine rankings

Increased revenue

Conversion rates

Customer retention

Business growth results

Any examples, projections, or case-study-style statements are illustrative only and should not be interpreted as a promise or guarantee of future results.

4. Information Submitted Through Forms

By submitting your information through our website, forms, scheduling pages, chat widgets, or other contact methods, you represent that the information you provide is accurate and complete.

You also agree that we may contact you regarding your inquiry and our services by:

Email

Phone call

Text message

Consent to receive communications is not a condition of purchase.

If you no longer want to receive marketing communications from us, you may follow the unsubscribe instructions in our emails or contact us directly to request removal. Commercial email messages are generally required to include accurate sender information, a valid physical postal address, and a way for recipients to opt out.

5. Reviews, Testimonials, and Marketing Claims

If we use reviews, testimonials, endorsements, or client feedback in our marketing, you understand that such content may be edited for length, grammar, or clarity, so long as the overall meaning is not materially changed.

You agree not to provide false, deceptive, or misleading statements about your experience with our services.

Federal Trade Commission guidance and its reviews/testimonials rule prohibit deceptive review and testimonial practices, including fake or misleading reviews. The FTC’s rule took effect on October 21, 2024, and the FTC’s endorsement guidance was updated in 2023.

6. Pricing and Payment

If you purchase services from us, you agree to pay all fees and charges as outlined in your proposal, invoice, service agreement, or other written agreement.

Unless otherwise stated in writing:

Fees are non-refundable once work has begun

Recurring services continue until canceled according to the agreed terms

Late payments may delay or suspend services

You are responsible for reviewing pricing before purchasing

Any refund policy, payment terms, or cancellation terms provided in a separate signed agreement or invoice will control over these website Terms in the event of a conflict.

7. Client Responsibilities

If you become a client, you agree to provide timely access to the information, approvals, accounts, materials, and cooperation reasonably needed for us to perform services.

We are not responsible for delays, missed opportunities, or reduced results caused by incomplete information, delayed approvals, lack of follow-up, lack of access, or failure to implement recommendations.

8. Intellectual Property

All content on this website, including text, graphics, logos, branding, layout, design, and other materials, is the property of Local Impact Reviews unless otherwise stated and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, modify, distribute, or exploit any website content without our prior written permission.

9. Third-Party Tools and Platforms

Our services or website may involve third-party tools, platforms, or websites, including but not limited to CRM systems, email platforms, website hosts, scheduling tools, analytics tools, advertising platforms, review platforms, or social media platforms.

We are not responsible for the availability, policies, content, or performance of third-party platforms.

Your use of any third-party service may also be subject to that third party’s own terms and policies.

10. Website Content Disclaimer

The information on this website is provided for general informational and marketing purposes only.

While we try to keep information accurate and current, we make no warranties or representations regarding the completeness, accuracy, reliability, or suitability of any content on this website.

We reserve the right to update, remove, or change website content at any time without notice.

11. Limitation of Liability

To the fullest extent permitted by law, Local Impact Reviews shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website or our services.

This includes, without limitation, damages for:

Lost profits

Lost revenue

Lost business opportunities

Loss of data

Business interruption

Reputational harm

Our total liability for any claim arising out of or relating to the website or services shall not exceed the amount you paid us, if any, for the specific services giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Local Impact Reviews and its owners, officers, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, or expenses arising out of:

Your use of the website

Your violation of these Terms

Your misuse of our services

Your violation of any law or third-party rights

Information or materials you submit to us

13. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

By using this website, you acknowledge that you have reviewed our Privacy Policy.

14. Termination or Suspension

We reserve the right to restrict, suspend, or terminate access to the website or our services at our discretion, without notice, if we believe a user has violated these Terms or used the website unlawfully or improperly.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

Any legal dispute arising out of or relating to these Terms or our services shall be brought in the appropriate state or federal court located in Ohio, unless otherwise agreed in writing.

16. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.